Support

How can we help?

Email . A real person reads every message, usually within two business days.

Subscriptions

How do I cancel?

On your iPhone: Settings → tap your name → Subscriptions → Fitstrology → Cancel Subscription. Or in the app: You → Manage subscription. Cancel at least 24 hours before renewal to avoid the next charge. You keep access until the end of the period you paid for.

I subscribed but the app is still locked

Open the paywall and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to subscribe (Settings → your name → Media & Purchases).

How do refunds work?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

Will I be charged after the free week?

Yes, unless you cancel at least 24 hours before the 7 days end. Your Apple Account is charged for the plan you chose.

Apple Health

My scores are empty or stuck

Check permissions: Settings → Health → Data Access & Devices → Fitstrology → turn on all categories. Wear your Watch or ring to bed: Charge needs a night of sleep and HRV. Scores sharpen after about a week as Fitstrology learns your normal.

Why is my Body Age missing a driver?

Body Age uses what Apple Health has. Cardio fitness comes from outdoor walks or runs with an Apple Watch; body composition comes from a smart scale. The app lists what's missing on the You tab.

My Body Sign says it's forming

It needs 7 nights of sleep data, then it's revealed on Sunday.

Widgets

How do I add a widget?

Home Screen: touch and hold an empty spot → Edit → Add Widget → Fitstrology → choose small or medium. Lock Screen: touch and hold the Lock Screen → Customize → Lock Screen → tap the widget area → Fitstrology.

The widget says "Open Fitstrology for today's forecast"

Open the app once in the morning to write today's forecast. The widget also shows this if your subscription isn't active.

Workouts and safety

Something hurt during an exercise

Rate it Hurt, or use "How's my body" on Today, Train or You. Fitstrology keeps exercises that load that area out of your workouts until you mark it better. If the pain is sharp or doesn't settle, please see a doctor or physiotherapist.

Delete everything

In the app: You → Delete my data. Your Apple Health data isn't touched.

Fitstrology gives wellness estimates for motivation only. It is not medical advice.